Kundra Computers LTD

Shipping Policy

Thank you for shopping with Kundra Computers Online Store. We aim to provide you with a smooth and reliable shipping experience. Please review our shipping policy to understand how we handle orders and deliveries.

1. Processing Time

  • Orders are typically processed within 2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. UK Shipping Methods and Delivery Times

We offer free UK Shipping; however delivery times may vary depending on your location and external factors, such as carrier delays or weather conditions.

3. UK Shipping Rates

  • Free standard shipping is available for all orders.

4. International Shipping

  • We ship to select international locations. Please note:Delivery times for international orders may vary depending on customs clearance and local postal services.Import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the shipping cost. The shipping cost is £35 per item.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package via the carrier’s website.

6. Address Changes and Delivery Issues

  • Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If you need to modify your shipping address, contact us immediately. Changes can only be made before the order is shipped.

  • For lost, stolen, or damaged packages, please contact our customer support team for assistance.

7. Restricted Items

  • Certain items, such as batteries or products containing hazardous materials, may have shipping restrictions depending on the destination.

8. Delayed or Failed Deliveries

  • If your package is delayed or fails to arrive within the estimated time frame, please contact us at raj@kundracomputers.co.uk.

  • We will work with the shipping carrier to resolve any issues promptly.

9. Returns and Refunds

  • For information about returns and refunds, please refer to our returns policy.

If you have any questions or need further assistance with your order, please contact our customer support team at raj@kundracomputers.co.uk or +44 7909923228.

Thank you for choosing Kundra Computers online Computer Store. We appreciate your business!