Kundra Computers LTD

1. Eligibility for Returns

  • Products can be returned within 30 days of the delivery date.

  • To qualify for a return, the item must be:Unused, in its original condition, and with all original packaging and accessories.If this is a used item, this must be returned with all the packaging and accessories.Accompanied by the original receipt or proof of purchase.

  • Certain items are not eligible for return, including:Software, downloadable products, and digital licenses.Items marked as "Final Sale" or "Non-Returnable."Customized or special-order products.

2. Return Process

  • To initiate a return, please contact our customer support team at raj@kundracomputers.co.uk with your order number and reason for the return.

  • Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

  • Returns without an RMA number will not be accepted.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a defect, damage, or error on our part.

  • We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days to your original payment method.

  • Original shipping fees are non-refundable unless the return is due to an error or defect.

5. Exchanges

  • If you wish to exchange an item, please contact us to confirm the availability of the desired replacement.

  • Exchanges will only be processed once the original item is received and inspected.

6. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us within 7 days of delivery.

  • Provide photos of the damage or defect and your order details to expedite the process.

  • We will arrange for a replacement or refund at no additional cost to you.

7. Non-Returnable Items

  • The following items cannot be returned:Opened software or digital licenses.Items with obvious signs of use or damage caused by improper handling.Perishable or consumable items such as printer ink or batteries.

8. Late or Missing Refunds

  • If you have not received your refund after the processing time, please contact us.

9. International Returns

  • For international returns, customers are responsible for any customs fees, duties, or taxes associated with the return process.

For any questions or assistance with returns, please contact our customer support team at raj@kundracomputers.co.uk or +44 7909923228. We comply with all UK distance selling regulations.

Thank you for shopping with Kundra Computers Limited.